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Q: Your method for charging for Electronic Office is very different from anything else we've seen. Can you explain a little further?
A: You're right, we do use a unique approach to charging for Electronic Office. One problem with the method employed by most of our competition is that if you are a small practice but want a sophisticated electronic health records program, your only option is to purchase a larger and very expensive package. On the other hand, if you are a medium-sized practice, but only want a few features in your program, you still pay a fortune to purchase the appropriate number of licenses to accommodate your needs. Neither of these problems exist with our program.

If you are a small medical practice, you will have the benefit of the entire suite of products included in Electronic Office, yet your patient record access fees and your maintenance fees will be minimal because your actual patient record accesses will be minimal.

If you are a medium-sized medical practice and are using only a small portion of the program (for example, Appointment Manager only) then you can have a large number of individuals utilizing the Electronic Office without having to purchase multiple licenses. Again, your patient record accesses will be minimal, so your patient record access fees and maintenance fees will always be low.

So, what if you are a medium-sized medical practice and you want to utilize all of the wonderful features and benefits offered by Electronic Office? You will still be money ahead with our program compared to our competition! Consider these Electronic Office pricing features:

For an example of how much it may cost to use Electronic Office in your practice, refer to our pricing information page, or click here to request a personalized quote.

Q: Since Electronic Office is not Internet based and the data files are stored on my computer, how do you know how many times I have been in a patient's record? Also, can you please explain the three methods for authenticating the program?
A: The answer to the first half of your question can actually be included in the answer to the second half of your question, so I will lump them together. (I should mention that this information is included in the Adminstrator's Guide and Installation Instructions, which can be downloaded from this site.)

Q: What makes Electronic Office different from all of the other Electronic Medical Records programs?
A: Great question, unfortunately there are too many differences to list here, so we'll just touch on some of the highlights.

First of all, Electronic Office is specifically designed to make even the most complex Medicare E&M documentation guidelines easy to follow. In addition, the program's multiple module design allows each user to only have to learn the sections that apply to their job duties.

Electronic Office also has a module specially designed for the medical provider ("Provider Quickview") that conveniently displays the information they need most often during a patient examination.

When a provider is finished with a patient encounter, any prescription or test/study order information that was entered during the encounter is instantly available to the check-out clerk in the Appointment Manager module.

Refer to our Product Overview page for additional information about each Medigrate Electronic Office module.

Q: Your documentation says that Electronic Office automatically calculates E&M Codes based on the 1997 HCFA guidelines. What happens when the new guidelines are implemented?
A: The Health Care Financing Administration has indicated that they will be implementing their new guidelines in early 2002. In the meantime, they are testing two versions of the guidelines. Medigrate is keeping up with their proposed changes, and will modify Electronic Office accordingly once a set of guidelines have been officially announced. Because your Patient Record Access fees cover the cost of your upgrades, we will provide you with the upgrade free of charge once the modifications have been completed.

Q: How does Electronic Office comply with the upcoming HIPAA guidelines?
A: As you know, the Health Insurance Portability and Accountability Act [HIPAA] of 1996 involves wide sweeping regulations that have an impact on almost every aspect of health care in the United States. Since Electronic Office does not currently include an electronic billing module, the standards that apply to these transactions currently do not effect Electronic Office. However, it goes without saying that the billing module will be in 100% compliance with the transaction standards when it is released.

The balance of the HIPAA guidelines that set standards for security and privacy impose responsibilities on the medical provider as well as on vendors such as Medigrate Corporation who market electronic health records programs. Electronic Office assists the provider with compliance by providing built-in features that make adhering to the Administrative Procedures, Technical Security Services, and Technical Security Mechanisms easy. Features such as the screen-saver shortcut keys; password protection and user profiles; automatic tracking and documenting of patient record modifications; certain functions being restricted to System Administrators; and the ability to require electronic signatures on all patient records make for automatic compliance as long as the medical practice implements and their staff follow appropriate and common-sense administrative procedures.

Q: Why do you call Electronic Office an 'Integrated' program?
A: Because Medigrate Electronic Office combines every feature you want and need in an electronic patient records program into a group of separate programs that all communicate with each other and share information.

Q: Do I have to be some kind of a computer expert to be able to use this program?
A: Not at all! The Medigrate Electronic Office development team was made up of a combination of computer neophytes as well as computer experts, medical professionals and individuals that knew nothing about the medical industry.

As a result, each Electronic Office module is completely user-friendly for computer users of all skill levels, including the users with no computer skills.

Q: How can Electronic Office improve my patient care?
A: Instant and drug interaction screening; instant access to patient files; all patient treatment information stored together in a single, easy to locate file; easy to access list of pending tests for each patient; complete treatment authorization tracking and monitoring. Need we say more??

Q: How can Electronic Office save my practice money?
A: Paper filing systems are a very costly way to keep records for four reasons: 1) Paper supplies are expensive and have relatively short life spans; 2) Storage space and shelving is expensive; 3) Clerical staff to create, store, maintain, and retrieve paper files is expensive; and, 4) When files are lost, the wasted staff time trying to locate the files is expensive and inefficient.

The unique design of this program eliminates all of the above problems. As an electronic patient record system, the computer storage space is a fraction of the cost of the paper filing supplies, and has a significantly greater life span. In addition, it is possible to store thousands of patient records in a space the size of a personal computer. Also, because the electronic patient record is created in a few steps with each patient contact, the clerical resources necessary to create a complete record are significantly less than what is required for records transcribed in a word processing program. Last, but not least, by its very nature an electronic patient record cannot be lost or misplaced.

Q: We have all heard a lot about people breaking in to computer systems and stealing information. How secure is the information stored in Electronic Office?
A: All of us at Medigrate Corporation share in your concern over confidentiality and security. We live in a technologically sophisticated world where information is power. We believe that it is important to be able to control who has access to the confidential and sensitive information stored in the Electronic Office database. Because of this concern, significant attention has been paid to designing the Electronic Office security features. Electronic Office combines several different types of security, at several different levels, to provide for very secure storage and retrieval of all information. You can control not just who has access to information, but what information they have access to. The security features include the requirement for all individuals who will be using any Electronic Office module to have a unique username and password to access any module; the ability to give different users access to different portions of the program; the ability to flag some diagnoses within a patient's record as confidential to prohibit the diagnoses from being included on printed/faxed reports that might become visible to individuals outside of your practice; and a sophisticated encrypted security system that prohibits anybody from being able to gain access to any information from outside of Electronic Office. The chance of someone bypassing an electronic burglar alarm and breaking into your medical records storage area to steal patient files is significantly greater than the chance of someone inappropriately gaining access to your Medigrate Electronic Office patient files.


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