Support Document Library

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Each technical support document below can be downloaded from this page in either Microsoft® Word 97 format or as an Adobe® PDF document. You must have Adobe Acrobat Reader installed on your computer in order to view PDF documents. If you do not have Adobe Acrobat Reader, click on the icon below and download the most recent version from the Adobe web site. The information in this library will continue to be updated on a regular basis.

For an overview of the minimum system requirements for Electronic Office, click here.

Document ID Document Issue(s) Addressed
BP001 Error #429 ActiveX Control Cannot Create Object when opening Batch Processor
Word '97 Format (32kb)
PDF Format (9kb)
BP002 Error Scheduling Fax or Unable to get filename for port: Medigrate in Batch Procesor
Word '97 Format (36kb)
PDF Format (16kb)
CSD001 Error #3343 Corrupt System Database
Word '97 Format (23kb)
PDF Format (9kb)
L001 Required DLL MSVBV50.dll missing
Word '97 Format (32kb)
PDF Format (23kb)
MDW001 Unable to locate System.mdw
Word '97 Format (29kb)
PDF Format (9kb)
ME001 Electronic Authentication not functioning on Windows ME computer
Word '97 Format (34kb)
PDF Format (16kb)
MM001 Error #429 ActiveX Control Cannot Create Object when opening EO Menus
Word '97 Format (35kb)
PDF Format (16kb)
PG001 Missing Program Group in Windows NT or Windows 2000
Word '97 Format (33kb)
PDF Format (23kb)
SC001 How to create shortcuts to Electronic Office menus or files
Word '97 Format (31kb)
PDF Format (22kb)
SD001 Electronic Office is linked to the wrong System Database
Word '97 Format (30kb)
PDF Format (9kb)
SU001 Comcat.dll was unable to register itself in the system registry
Word '97 Format (31kb)
PDF Format (22kb)
SU002 Compile Error in Hidden module
Word '97 Format (32kb)
PDF Format (22kb)
SU003 Unable to Register MFC42.dll
Word '97 Format (33kb)
PDF Format (26kb)
SU004 Unable to Register MSExch35.dll
Word '97 Format (30kb)
PDF Format (12kb)
SU005 '...Files in use...' Message during installation
Word '97 Format (29kb)
PDF Format (8kb)
UI001 Files not removed during uninstall
Word '97 Format (22kb)
PDF Format (10kb)
WXP001 Missing Library in Data Maintenance and Reports and Provider Quickview
Word '97 Format (26kb)
PDF Format (11kb)

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